/

Important Information

Privacy Policy

Filigrain Pte. Ltd. (“Filigrain,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal data you share with us through this website and any related services, pages, or communications (collectively, the “Site”).

This Privacy Policy explains what information we collect, how we use it, how we may share it, and the choices available to you. By accessing or using the Site, you acknowledge the practices described in this Privacy Policy.

Information We Collect

We may collect information that you provide directly to us, such as when you submit a contact form, subscribe to updates, request information, or otherwise communicate with us. This may include your name, email address, company name, job title, and any other information you choose to provide.

We may also collect certain technical and usage information automatically when you visit the Site. This may include your IP address, browser type, device information, pages viewed, referring website, and general interaction data collected through cookies or similar technologies.

How We Use Information

We may use the information we collect to:

  • operate, maintain, and improve the Site;

  • respond to your inquiries and provide requested information;

  • send updates, marketing communications, or product announcements, where permitted by applicable law;

  • understand how visitors use the Site and improve user experience;

  • protect the security, integrity, and proper functioning of the Site; and

  • comply with legal obligations and enforce our terms and policies.

Cookies and Analytics

We may use cookies, analytics tools, and similar technologies to understand website traffic, user interactions, and overall performance. These technologies help us improve the Site and better understand visitor interests.

You can usually modify your browser settings to refuse or remove cookies. Please note that some parts of the Site may not function properly if cookies are disabled.

Marketing Communications

If you submit your email address or other contact information to us, we may use it to send you company updates, product news, event invitations, or other relevant communications. You may opt out of marketing emails at any time by using the unsubscribe link in the email or by contacting us directly.

Sharing of Information

We do not sell your personal information. We may share information with trusted service providers who help us operate the Site, manage communications, host infrastructure, analyze traffic, or support our business operations.

We may also disclose information if required to do so by law, regulation, legal process, or governmental request, or where we believe disclosure is necessary to protect our rights, users, or the security of the Site.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to respond to inquiries, provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

International Data Transfers

Because Filigrain operates internationally, your information may be transferred to, stored in, and processed in countries other than your country of residence. Where required, we take reasonable steps to ensure that such transfers are handled in accordance with applicable data protection laws.

Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to request access, correction, deletion, restriction, objection, or portability.

To make a privacy-related request, please contact us using the details below. We may need to verify your identity before processing your request.

Third-Party Links

The Site may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices or content of third-party services, and we encourage you to review their privacy policies separately.

Children’s Privacy

The Site is not intended for children, and we do not knowingly collect personal information from individuals under the age of 13 or under the minimum age required by applicable law in their jurisdiction.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or privacy practices. Any updates will be posted on this page with the revised effective date.